1. Introduction
Welcome to GoFlipo, a product by Pinnacle Teleservices Pvt. Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal data and upholding your privacy rights under applicable laws and regulations, including but not limited to the Information Technology Act, 2000, GDPR (if applicable), and TRAI guidelines.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
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Name, email address, phone number
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Job title, company name
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Communication preferences
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Billing and payment details (for service contracts)
b. Technical Information
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IP address and geolocation
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Browser type and version
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Device identifiers
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Access times and referring URLs
c. Usage Data
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Actions taken on our website or platform
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Logs of message verification and delivery activity (not message content)
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UCC complaint interactions, if applicable
3. How We Use Your Information
We use your data for the following purposes:
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To provide and operate the GoFlipo platform
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To verify customer identity and prevent fraud
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To communicate with you regarding account or support matters
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To comply with legal and regulatory obligations
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To analyze platform performance and user behavior for product improvement
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To conduct audits, resolve disputes, and enforce our terms
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share data with:
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Service providers for infrastructure and analytics
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Law enforcement or regulators when legally obligated
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Affiliates and subsidiaries under contractual confidentiality
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Authorized partners involved in service delivery (e.g. telecom operators)
5. Cookies and Tracking Technologies
We use cookies to enhance user experience, understand usage patterns, and improve our website. You may choose to disable cookies through your browser settings, but this may affect certain features.
6. Data Security
We implement industry-standard security measures, including encryption, role-based access control, and audit trails to protect your data. We follow best practices aligned with ISO 27001 and TRAI’s 2023 directives.
7. Data Retention
We retain personal and platform data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access your data
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Correct or delete inaccurate information
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Restrict or object to certain processing
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Withdraw consent at any time To exercise your rights, please contact us at: privacy@pinnacle.in
9. Cross-Border Data Transfers
Your data may be processed or stored outside your country of residence, including jurisdictions that may not have equivalent data protection laws.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
11. Contact Us
For any privacy-related questions or concerns:
📧 support@goflipo.com
📞 +91 7798 353535
📍 Pinnacle Teleservices Pvt. Ltd., Nagpur, India
📧 support@goflipo.com
📞 +91 7798 353535
📍 Pinnacle Teleservices Pvt. Ltd., Nagpur, India